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      • There is an item missing from my order. What should I do?
      • Please check the status of your order in your Account, as your order may have been dispatched in separate parcels. All deliveries will have a dispatch email and tracking information. If an item is missing, we are unable to replace this, but we will refund you via your original payment method.

      • MissingRefund
      • What happens if I am not at home to accept my delivery?
      • Inflight delivery options are available. If you are not at home to accept your delivery, please update this via the Tracking or Carrier app.

      • Carrier appnot at home
      • Can I track my delivery?
      • We cooperate with world-renowned logistics API interface service providers to provide users with global express real-time tracking services.

        You can view my order management in the member center. In the shipped order, you can view the Express tracking information of the order in real time.

      • Express Trackingreal-time tracking
      • How long will it take for my order to be delivered?
      • Delivery times may vary depending on the distance between your country and the shipping warehouse.

        Standard delivery orders are expected to arrive within 3-7 days.

        We currently have warehouses in the United States, China, Kuala Lumpur, and Italy. We will use designated carriers for shipping, and goods will be sourced from each warehouse accordingly.

      • Standard DeliveryChina warehouseItalyUSAMalaysia
      • What delivery options do you offer?
      • Free Worldwide Shipping: We provide free shipping to all orders in 60 countries worldwide.

        International Courier Options: Customers can choose international couriers such as UPS, TNT, Aramex, etc. However, the additional courier fees specified by the customer will be borne by them.

      • Free Worldwide ShippingInternational Courier Options
      • What do I do if I have not received my order?
      • Check your order status via your Account to ensure your order has been processed. We will send a dispatch email with tracking when your order is sent. Inflight delivery options are available.

        If your order is running late or outside of your delivery time, don’t hesitate to contact us via the Get in Touch options provided.

      • not received my orderCheck your order status