For more information, please visit the ‘What is your returns policy?’ section of our FAQs.

You can also return your items by post, but unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items.

Please note that certain items cannot be exchanged or refunded. For more information, refer to the ‘What is your returns policy?’ section of our FAQs.

purchased between 1st October-24th December can be returned with a receipt up until 14th January the following year.Due to business orders, we will promptly process the user's refund or return request.

Due to business orders, we will promptly process the user's refund or return requestIf you have questions,If you have questions, please email us.

In-store refunds take up to 7 days to process, depending on your bank and original payment method. For online returns, If you paid with a coupon, we will refund the coupon first.please allow up to 14 days for your refund to process.

If you pay with the fanmshop wallet, we will return it to your wallet balance within 24 hours after approval.

For online purchases, all goods must be returned within 14 days from receiving your items to qualify for a refund. The refund will be issued to your original payment method.

Please be aware that there are exceptions to our refunds policy. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights. The below items cannot be exchanged or refunded once worn or once the packaging has been opened or damaged.

Yes, we’re happy to help. For more information, please refer to our ‘Returns’ policy to see if your item(s) are applicable.Please check whether the product is working properly before use,But No refund if already used.